Refund policy
Last updated: November 7, 2026
Korean Beauty accepts requests to return eligible items within 30 calendar days after delivery. This policy applies to purchases from https://koreanbeautylabuk.com.
Eligible returns
For a change-of-mind return, skincare and cosmetic products must be unused, unopened, with their original hygiene seals intact and in their original packaging. Include your order number or another reasonable proof of purchase. Opening the outer shipping carton alone does not make an otherwise eligible item non-returnable.
Products that have been opened, used or unsealed are excluded from ordinary change-of-mind returns. This exclusion does not prevent you from reporting a defect, damage, an incorrect item or a problem covered by applicable law. Sale items follow the same eligibility conditions unless a lawful final-sale restriction was clearly disclosed before purchase.
Starting a return
Email support@koreanbeautylabuk.com within the 30-day window. Include your order number, the items concerned and the resolution requested. For damage or an incorrect item, photographs can help us investigate. We will provide return instructions and confirm whether a physical return is needed. An explanation of your preferences helps us assist you, but a change-of-mind reason is not required for an otherwise eligible return.
Authorized return address:
SCALE COMMERCE GROUP LLC
1704 Llano St, Ste B-1189
Santa Fe, NM 87505
United States
Contact us before shipping so we can match the parcel to your order.
Return costs
For an ordinary change-of-mind return, you pay the return postage. We do not charge a restocking fee. Original delivery charges are not refunded for an ordinary change-of-mind return, except where required by law.
If we supplied a damaged, defective or incorrect item, we will arrange or reimburse reasonable return shipping where a return is necessary.
Refunds
After receiving and inspecting an eligible return, we will notify you of the outcome. Approved refunds are submitted to the original payment method within 10 business days after receipt and inspection of the eligible return. Your bank or payment provider may take additional time to post the credit. A legally required shorter deadline takes priority.
Store credit is an alternative only if you choose it.
If a return is declined, we will explain why and how the item can be returned to you. We will explain any effect of a bundle discount on a partial refund before you return the items.
Order changes and product problems
Email us promptly to request a cancellation or address change. We will try to stop an order before dispatch. If dispatch has already occurred, the return process may apply. Rights arising from delayed shipment remain available under applicable law.
Contact us promptly about faulty, damaged or incorrect goods. The 30-day commercial return window does not remove any rights or remedies that applicable law gives you. This policy does not require you to waive rights involving your bank or payment provider.
Contact
Email: support@koreanbeautylabuk.com
Telephone: +1 332 241 6221